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Returns
Policy
A liberal Returns Policy:
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We have have a liberal no questions asked return policy. Merchandize can be returned to the nearest ShalinCraft representative within 30 days of receiving of the Shipment.
Where do you send your return:
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We also make it extremely easy to
send your returns. You do not need to send them all the way
to India. You can ship the returns to our country
representative nearest to you. As soon as the returns reach
our representatives, and we are informed, we make refund
within 48 hours. We do not ask you the reasons for return.
Click here for our
Return Addresses
Refunds on returns :-
- The cost of local shipping to our local representative is to be borne by the
customers.
Customs duties or taxes, if
applicable, shall be refunded only to customers who do
not return the received merchandise.
In case of custom duties levied
on merchandise being returned back to us, ShalinCraft
shall refund only the cost of the goods less the custom
duties, if refunded earlier at the time of
delivery.
At any point of time, refunds
to never exceed the original cost of the
goods.
Our return policy is a result of
our confidence in our products. Every product is triple
checked before it is shipped. Since we handpick our retail
stock, the first quality check takes place at the time of
buying, at the artisan's premises. The second manual check
takes place before those products are entered into our stock
database and are exhibited on the website. The final and the
most important quality check takes place before the products
are shipped to the customer.
Total returns we have received
so far account for less than 2% of our revenue.
Returns serve the
needy:-
We believe all return items have received judgment from our
customers. Therefore we do not put them back on the website.
Instead, our local country representatives distribute
return' items which are in good condition to charity
organizations/needy people for free. This way we are able to
contribute in a small way to a cause.
One of our
recipients view:
"On behalf of
everyone at the Colorado Coalition Against Domestic
Violence, we would like to thank you for your kind donation
of the unbelievably wonderful variety items for our event.
We adore the vest, wall hangings, two shawls, shoes and
cushion cover. WOW! Gifts donated to our fundraising silent
auction are tax deductible.
We are most grateful to you and your company for helping us
make this a successful fundraising event. Thank you for
being so generous to our cause. These are the only items of
their kind in our auction & I know they will be a smash
hit ... all because of your kindness."
Julie Ireland
Colorado Coalition Against Domestic Violence
1600 Downing St. #400, Denver, CO 80218,
US
Shop with ShalinCraft, without any doubts and fear
regarding return or refunds.
Testimonial or returns to
ShalinCraft---
"I just wanted to add
a "testimonial", if I may. I purchased a sari (065,
child-sized) two weeks ago and needed it sent ASAP. In spite
of the WTC disaster, and the airline delays that followed,
our outfit arrived in time. In addition, the wrap that was
sent was too large and when I email ShalinCraft they
immediately offered to refund our entire purchase amount,
regardless of the reason. Several of the bridesmaids in the
wedding (my daughter was the flower girl) bought their
dresses through ShalinCraft and they were all EXCEPTIONALLY
made and absolutely beautiful! The bride's dress was
perfect, and everyone was thrilled with their sarees. Ours,
however, will have to be returned because of sizing, but I
was put at ease by your wonderful return policy and
professionalism of your marketing staff. Thank you
again,"
Katharine Wilson, Tallahassee, FL,
USA
"thank you so much
for your prompt response, as well as your generous offer.
the replacement quilt (jqlts027) sounds perfect. I also
wanted to let you know that i recommended your website to my
sister, Priscilla Jolly, a few months ago when she was in
the market for a pashmina. she wore it to a wedding in
march, and it was absolutely beautiful. thank you
again,"
Camille Almond, USA
"I just received the
anklets this evening and they are beautiful! Worth every
penny. I'd like to thank everyone in the customer service
department for all the assistance with the damaged anklet
and with my new anklet. As usual, I am very happy with my
order from Shalin.com."
Audra, USA
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More Testimonial
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